|ACCOUNT MANAGEMENT TEAM|
Mercury customers are serviced by professional Account Managers averaging over 11 years of hands-on industry experience. They are responsive, knowledgeable, and practical. Furthermore, they have a keen appreciation for the pressing demands of a “speed-to-market” industry, and keep customers informed rather than guessing about the status of their projects. Additionally, managers prepare their own detailed quotations so that there is clear communication and a paper trail covering every project. Mercury operates under the assumption that no surprises = good business.
Far more than glorified order takers and customer service associates, Mercury Account Managers are skilled in providing value-added engineering for customer projects. Clients look to them to make recommendations that will enable them to reduce cost, present a better part, or avoid potential production or structural problems. This is typically achieved by their input in one or more of the following:
With respect to their service in the P.O.P. and packaging industries, account managers have developed expertise in guiding customers in the use of mixed materials to make more effective product presentations. Mercury has a successful project history economically integrating plastic components into cardboard displays in order to provide a variety of benefits that may include:
Mercury firmly believes that our Account Management team offers our customers a strong competitive advantage.